Introduction
Welcome to PrimeTelecom. These Terms and Conditions (“Terms”) govern your use of our website, VoIP services, Hosted PBX systems, SIP trunking, communication tools, and any related products offered by us. By accessing or using our services, you agree to these Terms. Please read them carefully before subscribing or engaging with PrimeTelecom services.
Use of Our Services
PrimeTelecom provides telecommunications and cloud-based communication services for individuals and businesses. By using our services, you agree to:
- Provide accurate, complete, and up-to-date information during registration or purchase.
- Use our services only for lawful and authorized purposes.
- Avoid any misuse, unauthorized reselling, call manipulation, or fraudulent activity.
- Maintain the confidentiality of your login credentials and account information.
Service Availability
While PrimeTelecom aims to deliver reliable and uninterrupted telecom service, we cannot guarantee 100% uptime due to factors such as scheduled maintenance, network upgrades, carrier issues, or uncontrollable external disruptions. Service interruptions may occur, but we strive to restore connectivity as quickly as possible.
Payment and Billing
All subscription fees, usage charges, and service payments must be made according to the billing terms shown at the time of purchase. By subscribing, you authorize PrimeTelecom to charge your selected payment method for recurring monthly or annual plans.
- Payments are due on the date specified in your plan or invoice.
- Failure to pay may lead to service suspension or termination.
- International call rates and pay-per-use services may vary based on carrier costs.
- All pricing is subject to change with prior notice.
Refunds and Cancellations
Refund requests will be handled according to our Refund Policy. Customers may cancel their service at any time, but cancellation does not guarantee a refund unless the request is eligible under the refund terms. To avoid additional charges, cancellations must be submitted before the next billing cycle.
Acceptable Use Policy
You agree not to use PrimeTelecom services for:
- Spam calling, robocalls, bulk automated dialing, or fraudulent call traffic.
- Illegal activities, harassment, or violation of communication laws.
- Interfering with network security or attempting to bypass system restrictions.
Limitation of Liability
PrimeTelecom is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our telecom services. This includes dropped calls, communication delays, data loss, business interruptions, or unauthorized account access.
Intellectual Property
All logos, trademarks, software, service tools, and website content are the property of PrimeTelecom or its licensors. Users may not copy, modify, redistribute, or reproduce any materials without written permission.
Termination
PrimeTelecom reserves the right to suspend or terminate your account immediately if:
- You violate these Terms or our Acceptable Use Policy.
- Fraudulent or abusive activity is identified.
- Payments are overdue for an extended period.
Upon termination, all access to PrimeTelecom systems and services will cease.
Governing Law
These Terms are governed by the laws of the United States. Any legal disputes or claims will be handled by the appropriate courts located in New York, USA.
Changes to These Terms
PrimeTelecom may update or amend these Terms at any time. Any changes will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of any updates.
Contact Us
For questions related to these Terms and Conditions, please contact:
Email: info@primetelecom.site
Phone: +1 (877) 238-0313
Address: 120 Madison Avenue, Suite 450, New York, NY 10016, USA
Last updated: November 2025