Introduction
At PrimeTelecom, we prioritize customer satisfaction and aim to provide reliable, high-quality telecom services. This Refund Policy explains the circumstances under which refunds may be issued for services purchased from us. By using our website or subscribing to our services, you agree to the terms outlined below.
Eligibility for Refunds
Refunds are available only under specific conditions. You may be eligible for a refund if:
- The telecom service (VoIP, Hosted PBX, or collaboration tools) has not been activated or delivered as described.
- There was a billing error, such as duplicate or incorrect charges.
- Technical issues on our end prevent access to or use of the service.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- If the service has already been activated, used, or partially consumed.
- Issues caused by user-side technical problems, equipment issues, or internet connectivity.
- For promotional, discounted, or trial plans unless otherwise stated.
- Requests submitted after the eligible refund period.
Refund Request Process
To request a refund, contact our support team via email or phone with your account or service details. Our team will review your request within 5–7 business days and provide a resolution.
If your refund is approved, the amount will be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.
Service Cancellations
Customers may cancel their subscription or service plan at any time by contacting our support team. Cancellations made after activation will only qualify for a refund if they meet the eligibility criteria above.
Changes to This Policy
PrimeTelecom reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date.
Contact Us
For refund inquiries related to VoIP, collaboration tools, Hosted PBX, or any other telecom services, contact our support team:
Email: info@primetelecom.site
Phone: +1 (877) 238-0313
Address: 120 Madison Avenue, Suite 450, New York, NY 10016, USA
Last updated: November 2025