Introduction
At PrimeTelecom, we value customer satisfaction and strive to deliver high-quality telecom services. This Refund Policy explains the terms under which refunds may be issued for products or services purchased from us. By using our website and services, you agree to the conditions described below.
Eligibility for Refunds
Refunds are available only under specific conditions and within a limited time frame. You may be eligible for a refund if:
- The service has not been activated or delivered as described.
- A billing error has occurred due to duplicate or incorrect charges.
- There are verified technical issues on our end preventing service access or use.
Non-Refundable Situations
Please note that refunds will not be issued in the following cases:
- If the service has already been activated, used, or partially consumed.
- If the issue arises from user-side technical errors or internet connectivity problems.
- For any promotional, discounted, or free trial plans.
- When the refund request is made after the eligible refund period.
Refund Request Process
To request a refund, please contact our support team via email or phone with your order or account details. Our billing department will review your request within 5–7 business days and respond accordingly.
If your refund is approved, the amount will be credited back to your original payment method within 7–10 business days, depending on your bank or payment provider.
Service Cancellations
Customers may cancel their subscription or service plan at any time by contacting our support team. However, cancellations made after activation will not automatically qualify for a refund unless covered under the eligibility criteria mentioned above.
Changes to This Policy
PrimeTelecom reserves the right to modify or update this Refund Policy at any time without prior notice. Any revisions will be reflected on this page with an updated effective date.
Contact Us
For refund-related inquiries, please contact our support team:
Email: info@primetelecom.site
Phone: +1 (877) 238-0313
Address: 120 Madison Avenue, Suite 450, New York, NY 10016, USA
Last updated: November 2025
